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warp3
10-29-2005, 03:08 PM
Most likely a bug ...

A reseller made the mistake to add 2 siteworx account without giving a domein extension (i.e.: domein, instead of domein.com).

While trying to delete this account, both the reseller, and main admin get the error message:
» No SiteWorx account exists with the given domain : domein

How to delete the domain without hacking into mysql ?
IWorx-Socheat
10-29-2005, 05:41 PM
Yes, this is a bug that is fixed in our upcoming release. You can delete it from the command line by running:

/home/interworx/bin/package.deactivate.pex --domlist <domain>
warp3
11-01-2005, 09:05 AM
Worked like a charm :) thanks!
juangake
05-22-2006, 05:40 AM
Hello,

I've encountered the same situation.

Chris, using the command you provide I can create again new siteworx accounts. BUT the selected IP addresses that were used for creating the bad-accounts (those without .tld), are no longer being shown on the list of available addresses when creating a siteworx account.

So, the bad-accounts without .tld where created selecting "dedicated" IP addresses. These are no longer being shown as available on "create new siteworx account", although no account is using them.

Regards,
IWorx-Chris
05-22-2006, 12:36 PM
Juan,

Do the dedicated IPs that should be free show up as free (i.e. no domains used) on the IP Management screen?

Chris
Justec
05-22-2006, 12:57 PM
Maybe the Vhost file didn't get deleted?
juangake
05-23-2006, 02:01 AM
Hello,

I manually deleted the vhost files that remain even after the command, but it didn't help.

Chris: Yes, those IPs seem to show as 'unused' and cool on 'Ip management'. I attach you two shots to see. The IPs .152 and .153 should show up on "add siteworx account" IP list, right?

I promise I haven't done anything weird on that box... O:)

Regards,

Juan
EverythingWeb
05-23-2006, 02:30 AM
Have you tried changing them from Dedicated to Shared (see if they show up on the SiteWorx page) then back to Dedicated?
juangake
05-23-2006, 02:43 AM
Worked like a charm :) Thanks Everythingweb.
EverythingWeb
05-23-2006, 12:28 PM
No Probs. Glad it's sorted.

(I cant say I have experienced the same thing, or indeed had to perform it. But it was a stab in the dark, knowing that Iworx must handle the IP's somewhere in a database.)

:)
IWorx-Tim
05-23-2006, 02:22 PM
(I cant say I have experienced the same thing, or indeed had to perform it. But it was a stab in the dark, knowing that Iworx must handle the IP's somewhere in a database.) :)

and a prety good one too -- we sometimes do the same thing :-)