Welcome to the InterWorx support area. Below you can see all of the support options we provide anyone looking for help using our product. If you have still have unanswered questions, please contact us.
If you are looking for general technical information regarding the InterWorx product line then take a look at our documentation section. The documentation section includes whitepapers, how-tos, and frequently asked questions.
The knowledge base contains a repository of common troubleshooting issues. This is a good place to check for help prior to opening a support ticket. This is also accessible from inside MyIWorx.
Our user forums are a good place to meet and discuss questions related to InterWorx Control Panel. We have specific forums pertaining to InterWorx Control Panel as well as more general forums where almost any topic can be discussed. The forums act as a good resource since every thread is saved and answers to many questions are readily available.
Direct InterWorx clients should login to MyIWorx and click on "Get Support".
If you have an urgent issue or one that is not appropriate for the forums we encourage you to open a ticket in our helpdesk. Keep in mind technical support is limited to direct clients of InterWorx LLC. If the InterWorx license you are using is provided or purchased through a reseller then you must contact them for technical support. If you do not have a MyIWorx account then you can visit the public helpdesk portal here.
NOTICE:When opening a ticket, please provide both root and NodeWorx login, even if you don't think we will need it, as this will save time in the event that we do. If the problem is with a cluster please provide this information for both the cluster manager and ALL nodes.
This policy refers to direct technical support through our helpdesk system.
InterWorx will officially support our direct client's issues with the InterWorx software and with the ancillary RPM's which we provide (run rpm -qa | grep iworx for a list). Direct clients are those who purchased their license directly from the InterWorx website. Your license must be in good standing and support contract current to receive support.
Problems with the RPMs we provide MAY NOT ALWAYS BE COVERED by general support. Many issues arising on a dedicated server are the job of the server system administrator and while RPMs we provide may be an accessory to an issue, this alone does not warrant support. For example, if an out of date version of Joomla is exploited by hackers it is the responsibility of the server administrator, not InterWorx, to close the security loopholes and clean up the damage done by the attacker.
IN SOME CASES, we will also provide support to clients of our Reseller Partners, but this is at our sole discretion, and we do expect clients to seek support primarily from their vendor.
AT OUR SOLE DISCRETION, we may assist clients with other minor issues related to InterWorx Control Panel, but these are generally billable at our normal hourly rate and we will work with each client individually on quoting and payment terms.
InterWorx Support
Welcome to the InterWorx support area. Below you can see all of the support options we provide anyone looking for help using our product. If you have still have unanswered questions, please contact us.
Read End-User Documentation
If you are looking for general technical information regarding the InterWorx product line then take a look at our documentation section. The documentation section includes whitepapers, how-tos, and frequently asked questions.
Check the Knowledge Base
The knowledge base contains a repository of common troubleshooting issues. This is a good place to check for help prior to opening a support ticket. This is also accessible from inside MyIWorx.
Communicate in our User Forums
Our user forums are a good place to meet and discuss questions related to InterWorx Control Panel. We have specific forums pertaining to InterWorx Control Panel as well as more general forums where almost any topic can be discussed. The forums act as a good resource since every thread is saved and answers to many questions are readily available.
Open a Support Ticket
NOTICE:When opening a ticket, please provide both root and NodeWorx login, even if you don't think we will need it, as this will save time in the event that we do. If the problem is with a cluster please provide this information for both the cluster manager and ALL nodes.
Technical Support Policy
InterWorx will officially support our direct client's issues with the InterWorx software and with the ancillary RPM's which we provide (run
rpm -qa | grep iworxfor a list). Direct clients are those who purchased their license directly from the InterWorx website. Your license must be in good standing and support contract current to receive support.Problems with the RPMs we provide MAY NOT ALWAYS BE COVERED by general support. Many issues arising on a dedicated server are the job of the server system administrator and while RPMs we provide may be an accessory to an issue, this alone does not warrant support. For example, if an out of date version of Joomla is exploited by hackers it is the responsibility of the server administrator, not InterWorx, to close the security loopholes and clean up the damage done by the attacker.
IN SOME CASES, we will also provide support to clients of our Reseller Partners, but this is at our sole discretion, and we do expect clients to seek support primarily from their vendor.
AT OUR SOLE DISCRETION, we may assist clients with other minor issues related to InterWorx Control Panel, but these are generally billable at our normal hourly rate and we will work with each client individually on quoting and payment terms.