Do I need to be a direct client to use the interworx.com support desk?

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Yes, in most cases you need to be a direct client to take advantage of our direct support services by opening a support ticket. However, an InterWorx staffer may invite you to open a ticket if an issue comes up in the forums which we would need direct access to your box to diagnose. This could become a billable issue, but our staff will always let you know in advance of doing any billable work.

Support FAQ
Nov 11, 2012, 11:10 pmBy: InterWorx
Do I need to be a direct client to use the interworx.com support desk?
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