Category: What kind of issues are appropriate and not appropriate for InterWorx Support?

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InterWorx support is only for issues pertaining to the InterWorx control panel and directly related software, with a license purchased directly from InterWorx LLC.

InterWorx support is NOT for:

  • Clients who have purchased their InterWorx Control Panel licenses through resellers. Contact your reseller for support.
  • Issues which are not caused by the InterWorx control panel. For example, a client installing scripts causing httpd CPU usage to spike is not a supportable issue.
  • Support with website issues. We are not a webhosting company, we make the control panel software. If you are trying to do something with your website that you’ve bought or leased from a webhost, you need to contact them, not us.
  • IT consultation / General Tech Support. For example, we do not provide security advice nor do we troubleshoot hardware problems.
Support FAQ
Nov 13, 2012, 11:44 pmBy: InterWorx
What kind of issues are appropriate and not appropriate for InterWorx Support?
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