Category: How to: Mail Queue Guide

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The mail queue is where mail is put before it is processed for local or remote delivery. The mail queue typically operates smoothly without interaction but every once in a while, the server administrator may need to take action to unclog it. This typically happens in a scenario where either a malicous user is spamming from a local address to remote servers or a remote server is spamming users on a local domain.

Change Which Queue is Being Viewed

You will often want to change to the clogged queue to see what messages are in the queue.

  1. Click the System Services menu item if it is not already open.
  2. Click the Mail Server menu item if it is not already open.
  3. Click the Mail Queue menu item.
  4. Locate the Queue section.
  5. Select remote, local, todo, or remote+local from the drop-down list.
  6. If there are no messages in a given queue, you will see No Messages In Queue.
  7. If there are messages in a given queue, they will be displayed in a table in the Queue section.

View a Message in the Queue

Then, you will want to actually see the contents of messages if you can’t determine if a message is spam from the sender/recipient.

  1. Click the System Services menu item if it is not already open.
  2. Click the Mail Server menu item if it is not already open.
  3. Click the Mail Queue menu item.
  4. Locate the Queue section.
  5. In the Message ID column, click on the number of the message you wish to view.
  6. The message will be displayed in a new window.

Expire an Queued E-mail Message

Expiring a message will result in the message being deleted the next time the mail queue is processed. Normally messages in the queue will expire after 1 week but you may wish for that time to be shorter on a given message.

  1. Click the System Services menu item if it is not already open.
  2. Click the Mail Server menu item if it is not already open.
  3. Click the Mail Queue menu item.
  4. Locate the Queue section.
  5. Mark the checkbox(es) next to the message(s) you wish to expire.
  6. Select Expire from the drop-down list at the bottom of the Queue table.
  7. You will see the following message at the top of the screen: Messages were expired successfully

Unexpire a Queued E-mail Message

If you have expired messages in the queue that you wish to un-expire, you can reset them so they’ll stay in queue and be processed.

  1. Click the System Services menu item if it is not already open.
  2. Click the Mail Server menu item if it is not already open.
  3. Click the Mail Queue menu item.
  4. Locate the Queue section.
  5. Mark the checkbox(es) next to the message(s) you wish to unexpire.
  6. Select Unexpire from the drop-down list at the bottom of the Queue table.
  7. You will see the following message at the top of the screen: Messages were unexpired successfully.

Delete a Queued E-mail Message

The following procedures will explain how to delete message(s) from the mail queue. Deleting a message immediately removes the message from the queue and no further attempts to deliver the message will occur.

  1. Click the System Services menu item if it is not already open.
  2. Click the Mail Server menu item if it is not already open.
  3. Click the Mail Queue menu item.
  4. Locate the Queue section.
  5. Mark the checkbox(es) next to the message(s) you wish to delete from the queue.
  6. Select Delete from the drop-down list at the bottom of the Queue table.
  7. You will see the following message at the top of the screen: Messages removed successfully.

Purge E-mail Queues

The following procedures will explain how to purge (delete) messages from the local, remote, and todo mail queues. If a queue is purged, it will not be processed in any way. Messages must exist in the queue you wish to purge from. Purging is a last-ditch effort to clear a queue of messages you don’t want processed.

PROCEDURE – PURGE THE LOCAL MAIL QUEUE

  1. Click the System Services menu item if it is not already open.
  2. Click the Mail Server menu item if it is not already open.
  3. Click the Mail Queue menu item.
  4. Locate the Quick Stats section.
  5. Mark the checkbox labeled Local.
  6. Select Purge from the drop-down list at the bottom of the Quick Stats table.

PROCEDURE – PURGE THE REMOTE MAIL QUEUE

  1. Click the System Services menu item if it is not already open.
  2. Click the Mail Server menu item if it is not already open.
  3. Click the Mail Queue menu item.
  4. Locate the Quick Stats section.
  5. Mark the checkbox labeled Remote.
  6. Select Purge from the drop-down list at the bottom of the Quick Stats table.

PROCEDURE – PURGE THE TODO MAIL QUEUE

  1. Click the System Services menu item if it is not already open.
  2. Click the Mail Server menu item if it is not already open.
  3. Click the Mail Queue menu item.
  4. Locate the Quick Stats section.
  5. Mark the checkbox labeled Todo.
  6. Select Purge from the drop-down list at the bottom of the Quick Stats table.
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Nov 15, 2012, 11:00 pmBy: InterWorx
How to: Mail Queue Guide
3 votes, 4.33 avg. rating (80% score)
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