Category: How to: Manage Your SiteWorx Accounts

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InterWorx-CP is divided into two main tools: NodeWorx and SiteWorx. NodeWorx is the server administrator and reseller interface, and SiteWorx is the website administrator interface.

When the server administrator or reseller wants to create a website, they create a “SiteWorx Account”. Each SiteWorx account is mapped to an IP and a unique Linux user on the server. A SiteWorx account is permitted to have multiple domains (i.e. multiple websites) but cannot have more than one IP and/or Linux user. SiteWorx allows users to manage their files on the server, manage email accounts, manage databases, etc. Even some more technically-minded tools are available like setting CRON jobs for the Linux user and viewing Apache transfer and error logs Access to features and the number of databases/email accounts can be restricted when creating the SiteWorx account.

Siteworx accounts are accessed via the http://domain.com/siteworx or more directly at https://domain.com:2443/siteworx. If DNS is not yet setup one can use the server’s IP to access the interface. From the NodeWorx interface, the server administrator or reseller can jump directly to a SiteWorx account and bypass authentication.

SiteWorx Account Options

Below are the options you can set for a SiteWorx to limit the amount of resources a SiteWorx user can use or the options they have access to.

Domain Name 
This is the domain that you wish your SiteWorx account to have.

The domain name should be entered WITHOUT the the ‘www’ prefix. The ‘www’ prefix will be properly dealt with by the underlying system.

IP Address 
This drop-down list displays a list of available IP addresses that can be assigned to the new SiteWorx account. This will be the IP Address used by this domain. Only one domain can go on a Dedicated IP address. Multiple domains can go on a Shared IP address.

Billing Day 
This is the day of each month that the billing cycle starts. This affects when bandwidth counters reset each month. If you set your billing day to 12, this means that on the 12th of every month, a new bandwidth monitoring period will start for this account.

Unix User Name
The *nix user the SiteWorx account’s content will be owned by. By default this is generated by the control panel based on domain name. You can elect to change it if you dislike what the control panel has chosen. Limited 8 characters.

Nickname 
This is the name that will appear in the list of SiteWorx accounts. This field is optional.

E-mail Address 
The e-mail address of the SiteWorx account holder that is used for the SiteWorx login. This will also be used as a point of contact for the account.

Password 
The password the account owner uses to login to SiteWorx.

Language 
The language used by the account owner in SiteWorx.

Theme 
The theme used by the account owner in SiteWorx.

Storage Space 
The maximum amount of storage in megabytes allowed for this account. It is enforced by the Linux quota system and thus in order for the entire impact to disk space to be measured, /chroot, /home, and /var must all be mounted on the same partition.

Bandwidth 
The maximum amount of bandwidth in gigabytes allowed per month. Includes FTP bandwidth usage.

E-mail Aliases 
The number of e-mail aliases (often called e-mail forwards) allowed for this account. Aliases are a “virtual” email address that just redirects all mail to another address.

E-mail Autoresponders 
The number of e-mail autoresponders (often called robots) allowed for this account.

E-mail Boxes 
The number of POP3/IMAP/Webmail e-mail boxes allowed for this package.

E-mail Groups 
The number of group e-mail addresses allowed for this account. A group e-mail address an alias that sends to multiple recipients.

FTP Accounts 
The number of FTP accounts allowed for this account.

MySQL Databases 
The number of MySQL databases allowed for this account.

MySQL Users 
The number of MySQL users allowed for this account.

Pointer Domains 
The number of domains that can be pointed to this domain. A pointer domain can also be referred to as a “parked” domain. A pointer domain is a domain that redirects to a specfied domain. For example, if you register bedangerous.com, bedangerous.net, and bedangerous.org, you can “point” (redirect) traffic for bedangerous.net and bedangerous.org to bedangerous.com.

Secondary Domains 
The number of secondary domains that can be added to this account. Secondary domains share all the package feature limits (e-mail boxes, ftp accounts, etc) of the master domain. Secondary domains have their own stats, bandwidth recording, and web space. They are essentially another domain/website under the same SiteWorx account. They can also be used to create subdomains with their own segregated storage and and bandwidth statistics.

Subdomains 
The number of subdomains allowed for SiteWorx accounts created using this package. A subdomain allows you to add a sub.domain.com to your account which feeds from the domain.com/sub subdirectory in the main html document root. Can be useful in creating the illusion of multiple sub-sites if Secondary Domains are restricted.

Account Backup 
Determines if a SiteWorx account can recreate backups of their account in SiteWorx. For very large accounts, creating backups can be resource intensive, which is why this option is made available. If this is set to No the SiteWorx user will not be able to create account backups from SiteWorx and the NodeWorx user will have to create them for them.

CGI Access 
Determines if a SiteWorx account has CGI script access. If this is set to No SiteWorx accounts created using this package will be unable to run CGI scripts.

CRON tab Access 
Determines if a SiteWorx account has access to the CRON tab and can setup/modify CRON jobs. CRON tab documentation

Resolve DNS Names 
Determines whether or not to resolve an ip address to a domain name for stats purposes. If this option is set to Yes, your statistics will reflect a human readable domain name rather than the ip address of the site. Reverse resolution of IP address can take an extended amount of time and can slow sites down considerably.

SSL Access 
Enables SSL certificates for a SiteWorx account. Note that this option will not be usable unless the SiteWorx account is mapped to a dedicated IP address on the box.

Burstable 
Determines what happens when a SiteWorx account reaches its bandwidth quota. If this option is set to Yes, the SiteWorx account will be able to go over its bandwidth allotment, perhaps at an extra cost (depending on the bandwidth agreement). If this option is set to No, the SiteWorx account bandwidth will be capped at a predefined limit and transfer of data will be stopped once the transfer limit is reached. Stopping data transfer is equivalent to having the site “turned off”.

Save Web Transfer Logs 
Determines if transfer logs will be available for download and offline analysis. If this option is set to Yes, web transfer logs will be saved in a format that can be downloaded and analyzed offline. If this option is No, the web transfer logs are not saved and cannot be downloaded.

Add a SiteWorx Account

  1. Click the SiteWorx menu item if it is not already open.
  2. Click the Accounts menu item.
  3. Click the [ Add SiteWorx Account ] link.
  4. Fill in the create SiteWorx form. Information about each field is given above.
  5. If SiteWorx Packages have been created, you can choose from the Package Template drop down to auto-fill thePackage Features and Package options. If not you will have to manually set all the options.
  6. Click the Add button.
  7. You will see the following message at the top of the screen: SiteWorx account added successfully.

Edit a SiteWorx Account

  1. Click the SiteWorx menu item if it is not already open.
  2. Click the Accounts menu item.
  3. Click the [ Edit ] link next to the SiteWorx account you wish to edit.
  4. Modify the appropriate values.
  5. Click the Save button.
  6. You will see the following message at the top of the screen: SiteWorx account edited successfully.

Delete a SiteWorx Account

  1. Click the SiteWorx menu item if it is not already open.
  2. Click the Accounts menu item.
  3. Click the [ Delete ] link next to the account you wish to delete.
  4. You will be asked to confirm deletion of the account. Click the Delete button to confirm.
  5. You will see the following message at the top of the screen: SiteWorx account deleted successfully : domainName.com.
Deleting a SiteWorx accout will delete all of the files and data associated with that account.

Change a SiteWorx Account IP Address

  1. Click the SiteWorx menu item if it is not already open.
  2. Click the  Accounts menu item.
  3. Click the [ Edit ] link next to the SiteWorx account you wish to edit.
  4. If it is not already checked, click on the checkbox labeled Enable IP Changes:.
  5. The drop-down list of IP addresses will now be enabled.
  6. Select the IP Address you wish to have the SiteWorx account resolve to. You will only see shared IP’s the current reseller (or Server Admin) has permission to see and only dedicated IP’s that are unused.
  7. Click the Save button.
  8. You will see the following message at the top of the screen: SiteWorx account edited successfully.

Change SiteWorx Billing Day

  1. Click the SiteWorx menu item if it is not already open.
  2. Click the Accounts menu item.
  3. Click the [ Edit ] link next to the SiteWorx account you wish to edit.
  4. Locate the Base Information section.
  5. Select the new billing day from the drop-down list labeled Billing Day.
  6. Click the Save button at the bottom of the screen.
  7. You will see the following message at the top of the screen: SiteWorx account edited successfully.

If the day that you choose for the billing day is after the current billing day, the billing period will end on the day before the billing day at 11:59 p.m. and the new billing period will start at 12:00 a.m. on the billing day. The start of the billing period is not changed, therefore changing the billing day to a day later than the current one will result in an elongated billing period.

If the day that you choose for the billing day is before the current billing day, the billing period will end on the day before the billing day at 11:59 p.m. and the new billing period will start at 12:00 a.m. on the billing day. The start of the billing period is not changed, therefore changing the billing day to an earlier day than the current one will result in a shortened billing period.

Change SiteWorx Account Master Password

  1. Click the SiteWorx menu item if it is not already open.
  2. Click the Accounts menu item.
  3. Click the [ Edit ] link next to the SiteWorx account you wish to edit.
  4. Locate the User Information section.
  5. In the Password and Confirm Password fields, type in the new password.
  6. Click the Save button at the bottom of the screen.
  7. You will see the following message at the top of the screen: SiteWorx account edited successfully.

Change SiteWorx Theme

  1. Click the SiteWorx menu item if it is not already open.
  2. Click the Accounts menu item.
  3. Click the [ Edit ] link next to the SiteWorx account you wish to edit.
  4. Locate the User Information section.
  5. In the Theme field, select the theme that should be used by the SiteWorx account.
  6. Click the Save button at the bottom of the screen.
  7. You will see the following message at the top of the screen: SiteWorx account edited successfully.

Search for SiteWorx Accounts

  1. Click the SiteWorx menu item if it is not already open.
  2. Click the Accounts menu item.
  3. Locate the Search field in the upper right.
  4. Type in what you wish to search for. You can search on name/nickname, e-mail address, or domain name.
  5. Using the drop down to the right of the Search field, specify if you want to search for accounts owned by the current reseller, or all resellers.
  6. Click the Search button.
  7. The SiteWorx accounts matching you search criteria will be displayed in the SiteWorx accounts table.

Login to a SiteWorx Account

  1. Click the SiteWorx menu item if it is not already open.
  2. Click the Accounts menu item.
  3. Click the [ SiteWorx ] link next to the SiteWorx Account you wish to login to.
  4. You will now be logged in and taken to the SiteWorx Website Management interface for that account.

View a Reseller’s SiteWorx Accounts

  1. Click the SiteWorx menu item if it is not already open.
  2. Click the Accounts menu item.
  3. Select the Reseller you wish to view from the drop-down list directly to the LEFT of the [Add SiteWorx Account] link.
  4. A list of all of the SiteWorx accounts associated with that reseller will be displayed.
Citation Source: Accounts
Nov 15, 2012, 7:04 pmBy: InterWorx
How to: Manage Your SiteWorx Accounts
0 votes, 0.00 avg. rating (0% score)
(3) Comments
  1. Josh: Hi. I'm trying to update a wp-config file and need the database info. Where do I find the password for the database?
    January 22, 2015 at 3:15 pm
    Reply
  2. stephane: Hi there, how do you delete or modify the content of error.log in Siteworx since it takes 350 mb of space on my hosting plan I don't have access to nodeworx
    March 6, 2014 at 12:39 pm
    Reply
    • InterWorx: Wow -- sounds like a lot of errors! Something is definitely wrong if there's so much writing to the log. InterWorx cycles the logs on a weekly basis, so deleting things isn't usually necessary. If you want to delete the contents, though, you'd have to do it at the command line, which is something your hosting company could help with if you don't have access.
      March 18, 2014 at 11:15 am
      Reply

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