FAQ tagged "support-faq" containing ""

Do I have to be a direct client to use the support forums?

No, any InterWorx user may communicate on the support forums.

Support FAQ
Nov 11, 2012, 11:11 pmBy: InterWorx
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Do I need to be a direct client to use the interworx.com support desk?

Yes, in most cases you need to be a direct client to take advantage of our direct support services by opening a support ticket. However, an InterWorx staffer may invite you to open a ticket if an issue comes up in the forums which we would need direct access to your box to diagnose. This could […]

Support FAQ
Nov 11, 2012, 11:10 pmBy: InterWorx
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If I buy now will I get a free update to the next version?

Leased licenses come with UNLIMITED free updates for the duration of the lease. Owned/One Time Licenses come with 6 months of UNLIMITED free updates. Additional updates may be purchased in 6 month blocks.  Contact sales@interworx.com for more details.

Support FAQ
Nov 11, 2012, 11:10 pmBy: InterWorx
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What is the difference between a direct client and an indirect client?

A direct client is someone who bought their InterWorx license though this website. Direct clients seek support for InterWorx through this website. An indirect client is someone who bought their license through one of our reseller partners or who had it pre-installed on their server by their data center. Indirect clients seek support through the […]

Support FAQ
Nov 11, 2012, 11:09 pmBy: InterWorx
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Category: What kind of issues are appropriate and not appropriate for InterWorx Support?

InterWorx support is only for issues pertaining to the InterWorx control panel and directly related software, with a license purchased directly from InterWorx LLC. InterWorx support is NOT for: Clients who have purchased their InterWorx Control Panel licenses through resellers. Contact your reseller for support. Issues which are not caused by the InterWorx control panel. […]

Support FAQ
Nov 13, 2012, 11:44 pmBy: InterWorx
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