Your first line of support is whomever you pay for your the InterWorx license. InterWorx may be bundled with a product from your hosting company. In this case, you should contact them for help. If you bought it directly from InterWorx you may open a support ticket. If it came preinstalled on your server, you […]
If you are a direct client with an active license and support contract, and your issue directly relates to InterWorx itself, it will normally not be billable. In most cases, issues submitted by non direct clients will be billable unless it is a “quick fix.” Should we deem something to be billable, we will contact […]
InterWorx will officially support our direct client’s issues with the InterWorx software and with the ancillary RPM’s which we provide (run rpm -qa | grep iworx for a list). Direct clients are those who purchased their license directly from the InterWorx website. Your license must be in good standing and support contract current to receive support. Problems […]
No, the beauty of our forums is that we have many experienced webmasters and system administrators who read and post to the forums helping each other out and answering questions from new users. We do monitor all forum posts and threads, but if a post has already been satisfactorily responded to in the forums, we may […]
No, any InterWorx user may communicate on the support forums.