What is the difference between a direct client and an indirect client?

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  • A direct client is someone who bought their InterWorx license though this website. Direct clients seek support for InterWorx through this website.
  • An indirect client is someone who bought their license through one of our reseller partners or who had it pre-installed on their server by their data center. Indirect clients seek support through the reseller who sold them the server.
  • In most cases you need to be a direct client to take advantage of our direct support services by opening a support ticket. However, an InterWorx staffer may invite you to open a ticket if an issue comes up in the forums which we would need direct access to your server to diagnose.
  • Any InterWorx user may use the support forums.
Support FAQ
Nov 11, 2012, 11:09 pmBy: InterWorx
What is the difference between a direct client and an indirect client?
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