Category: What types of problems does InterWorx officially support?

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InterWorx will officially support our direct client’s issues with the InterWorx software and with the ancillary RPM’s which we provide (run rpm -qa | grep iworx for a list). Direct clients are those who purchased their license directly from the InterWorx website. Your license must be in good standing and support contract current to receive support.

Problems with the RPMs we provide may not always be covered by general support. Many issues arising on a dedicated server are the job of the server system administrator and while RPMs we provide may be an accessory to an issue, this alone does not warrant support.

Example: a SPAM bot is installed through an old phpBB on a server. Our RPMs are accessory to sending the e-mails but we are in no way responsible for fixing the issue.
  • In some cases, we will also provide support to clients of our Reseller Partners, but this is at our sole discretion, and we do expect clients to seek support primarily from their vendor.
  • At our sole discretion, we may assist clients with other minor issues related to InterWorx Control Panel, but these are generally billable at our normal hourly rate and we will work with each client individually on quoting and payment terms.
 This statement refers to direct support through our support ticket system. Our support forums are available to ALL CLIENTS for peer to peer support.
Support FAQ
Nov 11, 2012, 11:13 pmBy: InterWorx
What types of problems does InterWorx officially support?
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