FAQ tagged "support-faq" containing ""

Category: What kinds of problems does InterWorx support?

InterWorx will officially support any direct client’s issues with the InterWorx software and with the ancillary RPM’s which we provide (run rpm -qa | grep iworx for a list). Direct clients are anyone who purchased their license directly from InterWorx. Your license must be in good standing and any applicable support contract current to receive […]

LicensingSupport FAQ
Nov 14, 2012, 12:14 amBy: InterWorx
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Where do I go for support?

Your first line of support is whomever you pay for your the InterWorx license.  InterWorx may be bundled with a product from your hosting company.  In this case, you should contact them for help. If you bought it directly from InterWorx you may open a support ticket. If it came preinstalled on your server, you […]

Support FAQ
Nov 14, 2012, 12:32 amBy: InterWorx
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How do I know if I’m going to incur a bill for an issue?

If you are a direct client with an active license and support contract, and your issue directly relates to InterWorx itself, it will normally not be billable. In most cases, issues submitted by non direct clients will be billable unless it is a “quick fix.” Should we deem something to be billable, we will contact […]

Billing PartnerSupport FAQ
Nov 14, 2012, 12:37 amBy: InterWorx
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Category: What types of problems does InterWorx officially support?

InterWorx will officially support our direct client’s issues with the InterWorx software and with the ancillary RPM’s which we provide (run rpm -qa | grep iworx for a list). Direct clients are those who purchased their license directly from the InterWorx website. Your license must be in good standing and support contract current to receive support. Problems […]

Support FAQ
Nov 11, 2012, 11:13 pmBy: InterWorx
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Will I always get a response from an InterWorx staffer when I post to the forums?

No, the beauty of our forums is that we have many experienced webmasters and system administrators who read and post to the forums helping each other out and answering questions from new users. We do monitor all forum posts and threads, but if a post has already been satisfactorily responded to in the forums, we may […]

Support FAQ
Nov 11, 2012, 11:12 pmBy: InterWorx
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