FAQ tagged "support-faq" containing ""

If I buy now will I get a free update to the next version?

Leased licenses come with UNLIMITED free updates for the duration of the lease. Owned/One Time Licenses come with 6 months of UNLIMITED free updates. Additional updates may be purchased in 6 month blocks.  Contact sales@interworx.com for more details.

Support FAQ
Nov 11, 2012, 11:10 pmBy: InterWorx
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What is the difference between a direct client and an indirect client?

A direct client is someone who bought their InterWorx license though this website. Direct clients seek support for InterWorx through this website. An indirect client is someone who bought their license through one of our reseller partners or who had it pre-installed on their server by their data center. Indirect clients seek support through the […]

Support FAQ
Nov 11, 2012, 11:09 pmBy: InterWorx
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Category: What kind of issues are appropriate and not appropriate for InterWorx Support?

InterWorx support is only for issues pertaining to the InterWorx control panel and directly related software, with a license purchased directly from InterWorx LLC. InterWorx support is NOT for: Clients who have purchased their InterWorx Control Panel licenses through resellers. Contact your reseller for support. Issues which are not caused by the InterWorx control panel. […]

Support FAQ
Nov 13, 2012, 11:44 pmBy: InterWorx
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Category: What kinds of problems does InterWorx support?

InterWorx will officially support any direct client’s issues with the InterWorx software and with the ancillary RPM’s which we provide (run rpm -qa | grep iworx for a list). Direct clients are anyone who purchased their license directly from InterWorx. Your license must be in good standing and any applicable support contract current to receive […]

LicensingSupport FAQ
Nov 14, 2012, 12:14 amBy: InterWorx
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Where do I go for support?

Your first line of support is whomever you pay for your the InterWorx license.  InterWorx may be bundled with a product from your hosting company.  In this case, you should contact them for help. If you bought it directly from InterWorx you may open a support ticket. If it came preinstalled on your server, you […]

Support FAQ
Nov 14, 2012, 12:32 amBy: InterWorx
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