InterWorx Support

Welcome to the InterWorx support area. We have user forums, how-tos, and a support ticket system available to answer all of your questions about the InterWorx line of products. If you have still have unanswered questions, please contact us.

If you are looking for general technical information regarding the InterWorx product line then take a look at our documentation section. The documentation section includes whitepapers, how-tos and frequently asked questions.

Our user forums are a good place to meet and discuss questions related to InterWorx-CP. We have specific forums pertaining to InterWorx-CP as well as more general forums where almost any topic can be discussed. The forums act as a good resouce since every thread is saved and answers to many questions are readily available.

If you have an urgent issue or one that is not appropriate for the forums we encourage you to check out our helpdesk. In order to submit a support ticket you can either login to MyIWorx (direct InterWorx clients only) and click on the “Support Desk” menu item or go directly to the support system

InterWorx will officially support our direct client’s issues with the InterWorx software and with the ancillary RPM‘s which we provide (run rpm -qa | grep iworx for a list). Direct clients are those who purchased their license directly from the InterWorx website. Your license must be in good standing and support contract current to receive support.

Problems with the RPMs we provide MAY NOT ALWAYS BE COVERED by general support. Many issues arising on a dedicated server are the job of the server system administrator and while RPMs we provide may be an accessory to an issue, this alone does not warrant support (i.e. a SPAM bot is installed through an old phpBB on a server. Our RPMs are accessory to sending the e-mails but we are in no way responsible for fixing the issue).

IN SOME CASES, we will also provide support to clients of our Reseller Partners, but this is at our sole discretion, and we do expect clients to seek support primarily from their vendor.

AT OUR SOLE DISCRETION, we may assist clients with other minor issues related to InterWorx-CP, but these are generally billable at our normal hourly rate and we will work with each client individually on quoting and payment terms.