Category: FAQ in "General / Pre-Sales" containing ""

Category: What kind of issues are appropriate and not appropriate for InterWorx Support?

InterWorx support is only for issues pertaining to the InterWorx control panel and directly related software, with a license purchased directly from InterWorx LLC. InterWorx support is NOT for: Clients who have purchased their InterWorx Control Panel licenses through resellers. Contact your reseller for support. Issues which are not caused by the InterWorx control panel. […]

Support FAQ
Nov 13, 2012, 11:44 pmBy: InterWorx
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Category: How does InterWorx compare to cPanel, Plesk and DirectAdmin?

To see a full list of how InterWorx matches up against cPanel, Plesk and DirectAdmin, head over to our InterWorx Feature Comparison Page.

cPanelDirectAdminPlesk
May 9, 2013, 6:44 pmBy: InterWorx
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Category: What kinds of problems does InterWorx support?

InterWorx will officially support any direct client’s issues with the InterWorx software and with the ancillary RPM’s which we provide (run rpm -qa | grep iworx for a list). Direct clients are anyone who purchased their license directly from InterWorx. Your license must be in good standing and any applicable support contract current to receive […]

LicensingSupport FAQ
Nov 14, 2012, 12:14 amBy: InterWorx
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What server software does InterWorx provide?

InterWorx Control Panel installs and configures the following software: Web Server (apache2) Mail Server (qmail, vpopmail, courier-imap, spamassassin, clamav antivirus) DNS Server (djbdns) FTP/SFTP/FTPS Server (proftpd) LiteSpeed web server is supported if run in Apache compatiblity mode. nginx can be setup in front of apache, but we can’t provide support for that configuration.

ClamAVdjbdnsLiteSpeedNginxProFTPDQmailSpamAssassin
Nov 14, 2012, 12:18 amBy: InterWorx
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Category: Is it safe to edit configuration files manually?

Yes, it is generally safe to edit all of your configuration files from the shell without harming the control panel. InterWorx was designed that way. It parses the existing config files for settings to allow maximum customization. This does not, however, preclude some of your changes from possibly being overridden in an update. It is […]

.htaccess
Nov 14, 2012, 12:19 amBy: InterWorx
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