Category: FAQ in "Support FAQ" containing ""

I’ve found a security vulnerability. How do I report it?

In the event you find a security vulnerability in InterWorx or one of the ancillary RPM’s we provide, we would appreciate it if you opened a support ticket to let us know about it securely so that we can diagnose and patch the problem, before the issue is published. There may be a reward for […]

Nov 14, 2012, 12:35 amBy: InterWorx
6 votes, 3.33 avg. rating (65% score)
(0) Comments

Category: Enabling Quotas in CentOS7

The release of EL7 marks the shift from Ext4 to XFS as the default filesystem for RHEL-based distros like CentOS. While XFS brings many improvements and features to the OS, user and group quotas are no longer enabled by default on the root (‘/’) partition. While quotas are an optional feature, they are recommended to […]

Dec 30, 2014, 12:57 pmBy: InterWorx
47 votes, 1.68 avg. rating (34% score)
(2) Comments

How do I know if I’m going to incur a bill for an issue?

If you are a direct client with an active license and support contract, and your issue directly relates to InterWorx itself, it will normally not be billable. In most cases, issues submitted by non direct clients will be billable unless it is a “quick fix.” Should we deem something to be billable, we will contact […]

Billing PartnerSupport FAQ
Nov 14, 2012, 12:37 amBy: InterWorx
0 votes, 0.00 avg. rating (0% score)
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What is the difference between a direct client and an indirect client?

A direct client is someone who bought their InterWorx license though this website. Direct clients seek support for InterWorx through this website. An indirect client is someone who bought their license through one of our reseller partners or who had it pre-installed on their server by their data center. Indirect clients seek support through the […]

Support FAQ
Nov 11, 2012, 11:09 pmBy: InterWorx
0 votes, 0.00 avg. rating (0% score)
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Where are the InterWorx log files located?

The InterWorx log files are located in the InterWorx home directory at  /home/interworx/var/log. Below are the most common log files saved at this location: iworx.log – The most common log file used for InterWorx. Most errors will be in this log file. cron.log – Related to cron tasks. access.log – Apache access log for the iworx-web server. […]

Mar 18, 2015, 9:43 amBy: InterWorx
0 votes, 0.00 avg. rating (0% score)
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