We always recommend having a good backup, but we understand that disasters can happen. Submit a support ticket and we will evaluate your situation and provide helpful advise on how to recover lost files to get your server back up and running quickly!
Let’s Encrypt is a free, automated, and open certificate authority (CA), run for the public’s benefit. It is a service provided by the Internet Security Research Group (ISRG). Let’s Encrypt integrates with InterWorx via a plugin, which allows users to generate free, secure, SSL certificates. Requirements: In order to generate a Let’s Encrypt SSL certificate, […]
InterWorx support is only for issues pertaining to the InterWorx control panel and directly related software, with a license purchased directly from InterWorx LLC. InterWorx support is NOT for: Clients who have purchased their InterWorx Control Panel licenses through resellers. Contact your reseller for support. Issues which are not caused by the InterWorx control panel. […]
Your first line of support is whomever you pay for your the InterWorx license. InterWorx may be bundled with a product from your hosting company. In this case, you should contact them for help. If you bought it directly from InterWorx you may open a support ticket. If it came preinstalled on your server, you […]
If you are a direct client with an active license and support contract, and your issue directly relates to InterWorx itself, it will normally not be billable. In most cases, issues submitted by non direct clients will be billable unless it is a “quick fix.” Should we deem something to be billable, we will contact […]