Category: FAQ in "Support FAQ" containing ""

Will InterWorx support help me recover from a disaster such as hard drive failure or a hacked box?

We always recommend having a good backup, but we understand that disasters can happen. Submit a support ticket and we will evaluate your situation and provide helpful advise on how to recover lost files to get your server back up and running quickly!

Bugs
Nov 11, 2012, 11:13 pmBy: InterWorx
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Category: How To Generate SSL Certificates Using Let’s Encrypt in InterWorx

Let’s Encrypt is a free, automated, and open certificate authority (CA), run for the public’s benefit. It is a service provided by the Internet Security Research Group (ISRG). Let’s Encrypt integrates with InterWorx via a plugin, which allows users to generate free, secure, SSL certificates. Requirements: In order to generate a Let’s Encrypt SSL certificate, […]

enableencryptgeneratelet'sLet's EncryptNodeWorxPluginsSiteWorxSSLtroubleshooting
May 23, 2017, 11:30 amBy: InterWorx
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Category: What kind of issues are appropriate and not appropriate for InterWorx Support?

InterWorx support is only for issues pertaining to the InterWorx control panel and directly related software, with a license purchased directly from InterWorx LLC. InterWorx support is NOT for: Clients who have purchased their InterWorx Control Panel licenses through resellers. Contact your reseller for support. Issues which are not caused by the InterWorx control panel. […]

Support FAQ
Nov 13, 2012, 11:44 pmBy: InterWorx
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Where do I go for support?

Your first line of support is whomever you pay for your the InterWorx license.  InterWorx may be bundled with a product from your hosting company.  In this case, you should contact them for help. If you bought it directly from InterWorx you may open a support ticket. If it came preinstalled on your server, you […]

Support FAQ
Nov 14, 2012, 12:32 amBy: InterWorx
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How do I know if I’m going to incur a bill for an issue?

If you are a direct client with an active license and support contract, and your issue directly relates to InterWorx itself, it will normally not be billable. In most cases, issues submitted by non direct clients will be billable unless it is a “quick fix.” Should we deem something to be billable, we will contact […]

Billing PartnerSupport FAQ
Nov 14, 2012, 12:37 amBy: InterWorx
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