What is the difference between a direct client and an indirect client?
A direct client is someone who bought their InterWorx license though this website. Direct clients seek support for InterWorx through this website.
An indirect client is someone who bought their license through one of our reseller partners or who had it pre-installed on their server by their data center. Indirect clients seek support through the reseller who sold them the server.
In most cases you need to be a direct client to take advantage of our direct support services by opening a support ticket. However, an InterWorx staffer may invite you to open a ticket if an issue comes up in the forums which we would need direct access to your server to diagnose.