What kind of issues are appropriate and not appropriate for InterWorx Support?
InterWorx support is only for issues pertaining to the InterWorx control panel and directly related software, with a license purchased directly from InterWorx LLC.
InterWorx support is NOT for:
Clients who have purchased their InterWorx Control Panel licenses through resellers. Contact your reseller for support.
Issues which are not caused by the InterWorx control panel. For example, a client installing scripts causing httpd CPU usage to spike is not a supportable issue.
Support with website issues. We are not a webhosting company, we make the control panel software. If you are trying to do something with your website that you've bought or leased from a webhost, you need to contact them, not us.
IT consultation / General Tech Support. For example, we do not provide security advice nor do we troubleshoot hardware problems.