InterWorx will officially support our direct client's issues with the InterWorx software and with the ancillary RPM's which we provide (run
rpm -qa | grep iworx for a list). Direct clients are those who purchased their license directly from the InterWorx website. Your license must be in good standing and support contract current to receive support.
Problems with the RPMs we provide may not always be covered by general support. Many issues arising on a dedicated server are the job of the
server system administrator and while RPMs we provide may be an accessory to an issue, this alone does not warrant support.
Example: a SPAM bot is installed through an old phpBB on a server. Our RPMs are accessory to sending the e-mails but we are in no way
responsible for fixing the issue.
This statement refers to direct support through our support ticket system. Our support forums are available to ALL CLIENTS for peer to peer support.