What is the difference between a direct client and an indirect client?
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- A direct client is someone who bought their InterWorx license though this website. Direct clients seek support for InterWorx through this website.
- An indirect client is someone who bought their license through one of our reseller partners or who had it pre-installed on their server by their data center. Indirect clients seek support through the reseller who sold them the server.
- In most cases you need to be a direct client to take advantage of our direct support services by opening a support ticket. However, an InterWorx staffer may invite you to open a ticket if an issue comes up in the forums which we would need direct access to your server to diagnose.
- Any InterWorx user may use the support forums.