FAQ tagged "support-faq" containing ""

How do I know if I’m going to incur a bill for an issue?

If you are a direct client with an active license and support contract, and your issue directly relates to InterWorx itself, it will normally not be billable. In most cases, issues submitted by non direct clients will be billable unless it is a “quick fix.” Should we deem something to be billable, we will contact […]

Billing PartnerSupport FAQ
Nov 14, 2012, 12:37 amBy: InterWorx
31 votes, 3.03 avg. rating (60% score)
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Do I need to be a direct client to use the interworx.com support desk?

Yes, in most cases you need to be a direct client to take advantage of our direct support services by opening a support ticket. However, an InterWorx staffer may invite you to open a ticket if an issue comes up in the forums which we would need direct access to your box to diagnose. This could […]

Support FAQ
Nov 11, 2012, 11:10 pmBy: InterWorx
10 votes, 3.00 avg. rating (59% score)
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If I buy now will I get a free update to the next version?

Leased licenses come with UNLIMITED free updates for the duration of the lease. Owned/One Time Licenses come with 6 months of UNLIMITED free updates. Additional updates may be purchased in 6 month blocks.  Contact sales@interworx.com for more details.

Support FAQ
Nov 11, 2012, 11:10 pmBy: InterWorx
15 votes, 3.00 avg. rating (59% score)
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What is the difference between a direct client and an indirect client?

A direct client is someone who bought their InterWorx license though this website. Direct clients seek support for InterWorx through this website. An indirect client is someone who bought their license through one of our reseller partners or who had it pre-installed on their server by their data center. Indirect clients seek support through the […]

Support FAQ
Nov 11, 2012, 11:09 pmBy: InterWorx
20 votes, 3.00 avg. rating (59% score)
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Category: What kinds of problems does InterWorx support?

InterWorx will officially support any direct client’s issues with the InterWorx software and with the ancillary RPM’s which we provide (run rpm -qa | grep iworx for a list). Direct clients are anyone who purchased their license directly from InterWorx. Your license must be in good standing and any applicable support contract current to receive […]

LicensingSupport FAQ
Nov 14, 2012, 12:14 amBy: InterWorx
5 votes, 3.00 avg. rating (58% score)
(0) Comments

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