FAQ tagged "support-faq" containing ""

Category: What types of problems does InterWorx officially support?

InterWorx will officially support our direct client’s issues with the InterWorx software and with the ancillary RPM’s which we provide (run rpm -qa | grep iworx for a list). Direct clients are those who purchased their license directly from the InterWorx website. Your license must be in good standing and support contract current to receive support. Problems […]

Support FAQ
Nov 11, 2012, 11:13 pmBy: InterWorx
0 votes, 0.00 avg. rating (0% score)
(0) Comments

Will I always get a response from an InterWorx staffer when I post to the forums?

No, the beauty of our forums is that we have many experienced webmasters and system administrators who read and post to the forums helping each other out and answering questions from new users. We do monitor all forum posts and threads, but if a post has already been satisfactorily responded to in the forums, we may […]

Support FAQ
Nov 11, 2012, 11:12 pmBy: InterWorx
0 votes, 0.00 avg. rating (0% score)
(0) Comments

Do I have to be a direct client to use the support forums?

No, any InterWorx user may communicate on the support forums.

Support FAQ
Nov 11, 2012, 11:11 pmBy: InterWorx
0 votes, 0.00 avg. rating (0% score)
(0) Comments

Do I need to be a direct client to use the interworx.com support desk?

Yes, in most cases you need to be a direct client to take advantage of our direct support services by opening a support ticket. However, an InterWorx staffer may invite you to open a ticket if an issue comes up in the forums which we would need direct access to your box to diagnose. This could […]

Support FAQ
Nov 11, 2012, 11:10 pmBy: InterWorx
0 votes, 0.00 avg. rating (0% score)
(0) Comments

If I buy now will I get a free update to the next version?

Leased licenses come with UNLIMITED free updates for the duration of the lease. Owned/One Time Licenses come with 6 months of UNLIMITED free updates. Additional updates may be purchased in 6 month blocks.  Contact sales@interworx.com for more details.

Support FAQ
Nov 11, 2012, 11:10 pmBy: InterWorx
0 votes, 0.00 avg. rating (0% score)
(0) Comments

Comments

Broken Link