Your first line of support is whomever you pay for your the InterWorx license. InterWorx may be bundled with a product from your hosting company. In this case, you should contact them for help. If you bought it directly from InterWorx you may open a support ticket. If it came preinstalled on your server, you […]
InterWorx will officially support our direct client’s issues with the InterWorx software and with the ancillary RPM’s which we provide (run rpm -qa | grep iworx for a list). Direct clients are those who purchased their license directly from the InterWorx website. Your license must be in good standing and support contract current to receive support. Problems […]
No, the beauty of our forums is that we have many experienced webmasters and system administrators who read and post to the forums helping each other out and answering questions from new users. We do monitor all forum posts and threads, but if a post has already been satisfactorily responded to in the forums, we may […]
Yes, in most cases you need to be a direct client to take advantage of our direct support services by opening a support ticket. However, an InterWorx staffer may invite you to open a ticket if an issue comes up in the forums which we would need direct access to your box to diagnose. This could […]
Leased licenses come with UNLIMITED free updates for the duration of the lease. Owned/One Time Licenses come with 6 months of UNLIMITED free updates. Additional updates may be purchased in 6 month blocks. Contact firstname.lastname@example.org for more details.