FAQ in "Billing Partner" containing ""

How do I know if I’m going to incur a bill for an issue?

If you are a direct client with an active license and support contract, and your issue directly relates to InterWorx itself, it will normally not be billable. In most cases, issues submitted by non direct clients will be billable unless it is a “quick fix.” Should we deem something to be billable, we will contact […]

Billing PartnerSupport FAQ
Nov 14, 2012, 12:37 amBy: InterWorx
30 votes, 3.00 avg. rating (59% score)
(0) Comments

If I buy now will I get a free update to the next version?

Leased licenses come with UNLIMITED free updates for the duration of the lease. Owned/One Time Licenses come with 6 months of UNLIMITED free updates. Additional updates may be purchased in 6 month blocks.  Contact sales@interworx.com for more details.

Support FAQ
Nov 11, 2012, 11:10 pmBy: InterWorx
15 votes, 3.00 avg. rating (59% score)
(0) Comments

I just ordered, where is my license key?

All of our orders from new clients are manually verified before the license keys are issued. Reseller partners and verified clients will receive new license keys within minutes of purchase. If you do not get your license key issued within 12 hrs please email sales@interworx.com with your order number and we will look into it.

Licensing
Nov 14, 2012, 12:04 amBy: InterWorx
18 votes, 2.94 avg. rating (58% score)
(0) Comments

What forms of payment do you accept?

We accept MasterCard, Visa, Discover, American Express, and PayPal.

Billing Partner
Nov 11, 2012, 11:08 pmBy: InterWorx
26 votes, 2.92 avg. rating (58% score)
(0) Comments

I am a reseller. Why do I have to put a credit card on file?

Reseller license keys are auto generated without manual verification. For this reason we need to make sure we are paid for this license, and the easiest way to do this is with a credit card. PayPal does offer a MasterCard debit card if you absolutely MUST use PayPal for your payments. It is treated exactly the […]

Billing Partner
Nov 11, 2012, 11:08 pmBy: InterWorx
11 votes, 2.82 avg. rating (55% score)
(0) Comments