Category: FAQ in "Support FAQ" containing ""

Where do I go for support?

Your first line of support is whomever you pay for your the InterWorx license.  InterWorx may be bundled with a product from your hosting company.  In this case, you should contact them for help. If you bought it directly from InterWorx you may open a support ticket. If it came preinstalled on your server, you […]

Support FAQ
Nov 14, 2012, 12:32 amBy: InterWorx
20 votes, 3.00 avg. rating (59% score)
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How do I know if I’m going to incur a bill for an issue?

If you are a direct client with an active license and support contract, and your issue directly relates to InterWorx itself, it will normally not be billable. In most cases, issues submitted by non direct clients will be billable unless it is a “quick fix.” Should we deem something to be billable, we will contact […]

Billing PartnerSupport FAQ
Nov 14, 2012, 12:37 amBy: InterWorx
30 votes, 3.00 avg. rating (59% score)
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What is the difference between a direct client and an indirect client?

A direct client is someone who bought their InterWorx license though this website. Direct clients seek support for InterWorx through this website. An indirect client is someone who bought their license through one of our reseller partners or who had it pre-installed on their server by their data center. Indirect clients seek support through the […]

Support FAQ
Nov 11, 2012, 11:09 pmBy: InterWorx
20 votes, 3.00 avg. rating (59% score)
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Where are the InterWorx log files located?

The InterWorx log files are located in the InterWorx home directory at  /home/interworx/var/log. Below are the most common log files saved at this location: iworx.log – The most common log file used for InterWorx. Most errors will be in this log file. cron.log – Related to cron tasks. access.log – Apache access log for the iworx-web server. […]

logs
Mar 18, 2015, 9:43 amBy: InterWorx
10 votes, 3.00 avg. rating (59% score)
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Do I need to be a direct client to use the interworx.com support desk?

Yes, in most cases you need to be a direct client to take advantage of our direct support services by opening a support ticket. However, an InterWorx staffer may invite you to open a ticket if an issue comes up in the forums which we would need direct access to your box to diagnose. This could […]

Support FAQ
Nov 11, 2012, 11:10 pmBy: InterWorx
10 votes, 3.00 avg. rating (59% score)
(0) Comments