Category: FAQ in "Support FAQ" containing ""

Category: What kind of issues are appropriate and not appropriate for InterWorx Support?

InterWorx support is only for issues pertaining to the InterWorx control panel and directly related software, with a license purchased directly from InterWorx LLC. InterWorx support is NOT for: Clients who have purchased their InterWorx Control Panel licenses through resellers. Contact your reseller for support. Issues which are not caused by the InterWorx control panel. […]

Support FAQ
Nov 13, 2012, 11:44 pmBy: InterWorx
15 votes, 3.00 avg. rating (59% score)
(0) Comments

How do I know if I’m going to incur a bill for an issue?

If you are a direct client with an active license and support contract, and your issue directly relates to InterWorx itself, it will normally not be billable. In most cases, issues submitted by non direct clients will be billable unless it is a “quick fix.” Should we deem something to be billable, we will contact […]

Billing PartnerSupport FAQ
Nov 14, 2012, 12:37 amBy: InterWorx
32 votes, 2.97 avg. rating (59% score)
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Do I have to be a direct client to use the support forums?

No, any InterWorx user may communicate on the support forums.

Support FAQ
Nov 11, 2012, 11:11 pmBy: InterWorx
19 votes, 2.89 avg. rating (57% score)
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Category: How To Generate SSL Certificates Using Let’s Encrypt in InterWorx

Let’s Encrypt is a free, automated, and open certificate authority (CA), run for the public’s benefit. It is a service provided by the Internet Security Research Group (ISRG). Let’s Encrypt integrates with InterWorx via a plugin, which allows users to generate free, secure, SSL certificates. Requirements: In order to generate a Let’s Encrypt SSL certificate, […]

enableencryptgeneratelet'sLet's EncryptNodeWorxPluginsSiteWorxSSLtroubleshooting
May 23, 2017, 11:30 amBy: InterWorx
27 votes, 2.89 avg. rating (57% score)
(4) Comments

How To: Cancel License

If you’d like to cancel your license, this is how you do it. First you’ll need to log into Modern Bill at my.interworx.com. From there: Step One: Click on the “Licenses” button in the top bar of the page. This also shows a drop down menu, but it is a clickable link Step Two: Check […]

cancelIP Managementlicenselicense cancellation
May 15, 2015, 9:47 amBy: InterWorx
17 votes, 2.82 avg. rating (56% score)
(0) Comments