Category: FAQ in "Support FAQ" containing ""

What is the difference between a direct client and an indirect client?

A direct client is someone who bought their InterWorx license though this website. Direct clients seek support for InterWorx through this website. An indirect client is someone who bought their license through one of our reseller partners or who had it pre-installed on their server by their data center. Indirect clients seek support through the […]

Support FAQ
Nov 11, 2012, 11:09 pmBy: InterWorx
0 votes, 0.00 avg. rating (0% score)
(0) Comments

Where are the InterWorx log files located?

The InterWorx log files are located in the InterWorx home directory at  /home/interworx/var/log. Below are the most common log files saved at this location: iworx.log – The most common log file used for InterWorx. Most errors will be in this log file. cron.log – Related to cron tasks. access.log – Apache access log for the iworx-web server. […]

logs
Mar 18, 2015, 9:43 amBy: InterWorx
0 votes, 0.00 avg. rating (0% score)
(0) Comments

Do I need to be a direct client to use the interworx.com support desk?

Yes, in most cases you need to be a direct client to take advantage of our direct support services by opening a support ticket. However, an InterWorx staffer may invite you to open a ticket if an issue comes up in the forums which we would need direct access to your box to diagnose. This could […]

Support FAQ
Nov 11, 2012, 11:10 pmBy: InterWorx
0 votes, 0.00 avg. rating (0% score)
(0) Comments

How To: Fix an InterWorx Permissions Error

It is possible to have incorrect permissions on InterWorx installation files. To resolve this run the command below. ~iworx/bin/cvspermsfix.pex This command does a full chmod/chown correction of the InterWorx install directory. This command should never be interrupted. Run time can very based on number of permissions that need to be verified.

cvspermsfixpermissions
Mar 19, 2015, 9:39 amBy: InterWorx
0 votes, 0.00 avg. rating (0% score)
(0) Comments

Do I have to be a direct client to use the support forums?

No, any InterWorx user may communicate on the support forums.

Support FAQ
Nov 11, 2012, 11:11 pmBy: InterWorx
0 votes, 0.00 avg. rating (0% score)
(0) Comments