A direct client is someone who bought their InterWorx license though this website. Direct clients seek support for InterWorx through this website. An indirect client is someone who bought their license through one of our reseller partners or who had it pre-installed on their server by their data center. Indirect clients seek support through the […]
The InterWorx log files are located in the InterWorx home directory at /home/interworx/var/log. Below are the most common log files saved at this location: iworx.log – The most common log file used for InterWorx. Most errors will be in this log file. cron.log – Related to cron tasks. access.log – Apache access log for the iworx-web server. […]
Yes, in most cases you need to be a direct client to take advantage of our direct support services by opening a support ticket. However, an InterWorx staffer may invite you to open a ticket if an issue comes up in the forums which we would need direct access to your box to diagnose. This could […]
It is possible to have incorrect permissions on InterWorx installation files. To resolve this run the command below. ~iworx/bin/cvspermsfix.pex This command does a full chmod/chown correction of the InterWorx install directory. This command should never be interrupted. Run time can very based on number of permissions that need to be verified.
No, any InterWorx user may communicate on the support forums.