Here at InterWorx, we are committed to providing you with top-notch support. Whether your problem is big or small, our trained and professional support staff is ready to help you get up and running quickly and smoothly.
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- Account Migration FAQ (4)
- Backup / Restore FAQ (13)
- Billing Partner (8)
- Clustering FAQ (7)
- Features (12)
Top Rated FAQs
Category: What is APF?...
Our forums are a good place to meet and discuss questions related to InterWorx Control Panel. We have specific forums pertaining to InterWorx Control Panel as well as more general forums where almost any topic can be discussed.Community Forums
Check out our documentation site for a variety of helpful guides. Whether you’re a seasoned professional or just getting started with InterWorx, there will be something of interest there for you!Documentation
For our authorized-reseller partners and direct license customers, our support desk is just a click away. Let us know what's going on and we'll get back to you as soon as we can.Help Desk
More Support Options
Please choose which of the following most closely describes your situation:
I am a direct customer or an authorized reseller partner of InterWorx LLC, and I need help.
Excellent, you’ve come to the right place. We have a variety of helpful resources for you to utilize. Our product documentation provides in-depth descriptions and helpful guides on a variety of topics. Our community forums are a useful resource where you can help and be helped by both InterWorx staff and other InterWorx customers. Last but not least, you can open a private support ticket at our helpdesk, which is the best place for urgent requests to be directed.
I am a website owner trying to fix a problem with my website.
Oh no! We’re very sorry to hear that, website problems can be some of the most frustrating problems. For help with your problem, you’ll need to contact your web hosting company. InterWorx is not a web hosting company, rather, we are developers of software that web hosts use to make their and their customers’ lives easier. You are of course welcome to read our product documentation and utilize our community forums. However, you will most likely have the best luck working with your hosting company to resolve your problem.
I have leased a dedicated server from a hosting company and I need help.
You’ll need to contact the hosting company that you are leasing the server from for help with your issue. InterWorx is not a hosting company or dedicated server lessor. Rather, we are developers of software that web hosts use to make their and their customers’ lives easier. You are, of course, welcome to read our product documentation and utilize our community forums. However, you will most likely have the best luck working directly with your hosting company to resolve your problem.
I’m still not sure which category describes my situation.
In general, if you or your company does not do business directly with InterWorx LLC, then you probably want to contact your hosting provider for help. The right company to seek support from is the one that you pay. Anyone is welcome to contact us for help, but depending on the issue, we may point you towards your hosting company for help. Be aware that our direct customers and reseller partners will always take priority in the support desk.